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Using BizSMART

  • Recycling Buddy Bags
    Recycling Buddy Bags are available to residents of multi-family complexes at no additional cost and to make recycling more convenient. These can be used by residents to collect their recyclable in their home and then emptied into the centralized Recycle Cart/Bin.
  • Kitchen Pails

    If your complex subscribes to the Compost collection program, then Recology will provide each tenant with a free 2-gallon kitchen pail to use in your home for convenience. Simply use the pail for scraps in your home then empty the contents into your complex's central Compost Cart/Bin. The pail does not get set out for collection. Contact Recology if you need to order a replacement kitchen pail.

    You can use newspapers, paper bags and paper towels to line the kitchen pail or collect your food scraps. You can also use compostable bags to line your kitchen pail and to collect food scraps. The bags must be approved as compostable by the Biodegradable Products Institute (BPI), and can be found at Costco, Whole Foods, Mollie Stone's and some Safeway, Walgreens and CVS locations, among others. For a list of approved bags, click here.
  • Bill Payment
    You can send in your payment by mail with your bill, or pay online by using Recology e-billing option. You can even set up automated billing through Recology's website to receive bills via e-mail you can then pay online. You can also drop off your payment at Recology's offices at 225 Shoreway Road in San Carlos at the Shoreway Environmental Center.
  • Customer Service
    Recology, as your service provider, strives to provide the best possible service that they can. This includes servicing all of your containers on schedule, having professional and courteous employees, placing yours containers where they belong based on service requirements and making sure they clean up any spills that occur as they empty your containers, among others.

    Please contact Recology using their Contact Form or call (650) 595-3900 for general information, service requests, or if you experience any issues so that they may be resolved.

    If you are unable to resolve a service issue with Recology to your satisfaction, or would like to report exceptional service provided by the company, please contact RethinkWaste at info@rethinkwaste.org.
  • Language Assistance
    Recology offers a free Language Line with over 170 different languages through their Customer Service Department. Please call Recology at (650) 595-3900 for language assistance and more information.

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